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Product Support


Questions about using SoftMap?
First, we suggest you refer to the F.A.Q. page and the Users Guide.

How to Reach Technical Support

Since the closure of SoftMap Technologies (which was done without consultation with us), there is no longer any official tech support. However, we use the product frequently and are doing our best to provide technical support for the products.

SoftMap Publishing
425 University Avenue, Suite 401
Toronto, Ontario
M5G 1T6 Canada
Phone: (416) 607-6205
Fax: (416) 352-1632
E-mail: info@softmappublishing.com


Our Customer Service

Best-selling product!
SoftMap works! We've sold over 30,000 copies. People constantly comment on how much they enjoy using the product. However, we recognize that - occassionally - problems can occur.

The SoftMap Guarantee
All SoftMap products are guaranteed against defects in materials or workmanship for a period of 90 days from date of purchase. Please notify us immediately if you experience any difficulties installing the product.

Return Policy
No returns will be accepted. In the rare situation where a product is defective, we will issue a replacement at no charge.
SoftMap takes great care in packaging all shipped material; if damage should occur during transportation, claims must be addressed to Canada Post or any other designated courier.

If you feel that your purchase warrants an exception to our return policy, please contact us before attempting to return the item. Unauthorized returns will be returned to sender.


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SoftMap Publishing
425 University Avenue, Suite 401
Toronto, Ontario
M5G 1T6 Canada

Phone: (416) 607-6205
Fax: (416) 352-1631
E-mail: info@softmappublishing.com
Web site: http://www.softmappublishing.com

   
© 2010, SoftMap Publishing